Service Status Dashboard
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Tue, Jul 21, 2026 | 6:15 AM CDT
Active Incidents & Outages
[TLK-81169] Subscription boxes
Minor / Investigating
Boxes link issue reported
(Cloud Platform)
Updated: Jul 20, 2026 7:33 PM
[TLK-52784] Test
Minor / Monitoring
PIC app login issue reported
(Software)
Updated: Jul 20, 2026 7:36 PM
System Fleet Metrics
Core Infrastructure
14ms latency
100% Uptime
Degraded Performance
Cloud Platform
96ms latency
0% Uptime
Investigating (Minor)
Data Warehouse
8ms latency
100% Uptime
Service Disruption
Network & VPN
63ms latency
100% Uptime
Service Disruption
Email & Collab
11ms latency
100% Uptime
Available
Software
0ms latency
0% Uptime
Monitoring (Minor)
Active Software Helpdesk Tickets
[#12220] PIC app
I.T. SUPPORT / Software
Low
Zena is not able to check-in in the PIC app. Can you please allow her to? Thanks!
Requested By: Emily V. (ADULT SERVICES)
Opened: Jul 20, 2026 1:59 PM • Updated: Jul 20, 2026 1:59 PM
[#12218] Subscription box online form
I.T. SUPPORT / Software
Low
Hello. I signed into link and the attached message showed up. Should I be concerned about that?
Requested By: Victor D. (ADULT SERVICES)
Opened: Jul 20, 2026 11:35 AM • Updated: Jul 20, 2026 9:09 AM
[#12131] CANCEL AUTOCAD TRIAL
I.T. SUPPORT / Software
High
Hi! I am not going to try to use autocad so I'd like to cancel the trial that was installed on my PC. Please uninstall at your earliest convenience.
Requested By: Amy P. (LEADERSHIP)
Opened: Jul 20, 2026 11:33 AM • Updated: Jul 2, 2026 1:54 PM
[#12184] Updating Windows
I.T. SUPPORT / Software
Low
Hi, regarding Windows upgrades, can this be put off in Access Services as I transition from our "Publisher" templates to Word? I can have this done in the next few weeks. We have been using "Publisher" for our tags for the different Library of Things and Audiovisual items we create. The staff who use Publisher are Rachel, Christine, Stefanie, and me. Thank you, Pam
Requested By: Pam K. (ACCESS SERVICES)
Opened: Jul 20, 2026 11:30 AM • Updated: Jul 14, 2026 10:54 AM
[#12195] Family Tree Maker is missing
I.T. SUPPORT / Software
Medium
Hello, I went to help someone with Family Tree Maker, and I saw that it was not on the public computers in the 20s.
Requested By: Victor D. (ADULT SERVICES)
Opened: Jul 17, 2026 1:21 PM • Updated: Jul 15, 2026 3:53 PM
[#12191] updates needed for my computer
I.T. SUPPORT / Software
Low
My computer is showing a message that important updates are needed.
Requested By: Gail T. (CIRCULATION - HANOVER PARK)
Opened: Jul 15, 2026 11:47 AM • Updated: Jul 15, 2026 11:27 AM
[#12121] TECH-23 updates on Adobe Reader
I.T. SUPPORT / Software
Low
Hi IT, Can you update Reader on TECH-23? Thank you
Requested By: Daniel R. (DIGITAL SERVICES - TECH LEARNING)
Opened: Jul 1, 2026 3:24 PM • Updated: Jul 1, 2026 1:42 PM
[#12101] Preventative Task : IDPA 1
I.T. SUPPORT / Software
Low
IDPA 1: Valid until Jul 10, 2026
Requested By: N/A (INFORMATION TECHNOLOGY)
Opened: Jun 30, 2026 7:55 AM • Updated: Jun 26, 2026 12:01 PM
[#12100] iMACs Tahoe upgrade
I.T. SUPPORT / Software
Low
coordinate macOS Tahoe upgrade
Requested By: Allyson M. (DIGITAL SERVICES - TECH LEARNING)
Opened: Jun 26, 2026 9:52 AM • Updated: Jun 26, 2026 9:51 AM
[#12000] Suspend Employee Access
I.T. SUPPORT / Software
Low
Please suspend Steve Hardesty's access to any systems, email, and access to the building (keyfob) beginning immediately through 06/17/2026.
Requested By: Paul P. (LEADERSHIP)
Opened: Jun 10, 2026 1:57 PM • Updated: Jun 10, 2026 1:33 PM
[#11972] turn off AI overview?
I.T. SUPPORT / Software
Low
Staff have requested how to turn off the AI overview for google searches for reasons of sustainability and AI hallucinations. Can it be turned off by individuals or can they download an alternative browser such as Duck Duck Go?
Requested By: Gail T. (CIRCULATION - HANOVER PARK)
Opened: Jun 8, 2026 1:59 PM • Updated: Jun 4, 2026 11:07 AM
[#11862] Tyler/Incode/ERP/Parallels
I.T. SUPPORT / Software
Low
Please install the accounting software on Joanne's computer.
Requested By: Amy P. (LEADERSHIP)
Opened: May 19, 2026 4:02 PM • Updated: May 19, 2026 3:35 PM
[#11808] Laptop access
I.T. SUPPORT / Software
Low
I have been using the new laptop and had some trouble accessing my One Drive. Also, I need it to be loaded with the software that allows me to log into my work Mac from home. I have some homework to do for a class and need this to work. Thanks!
Requested By: Andrea L. (LEADERSHIP)
Opened: May 7, 2026 8:26 AM • Updated: May 7, 2026 7:58 AM
[#11143] Word Doc not editable
I.T. SUPPORT / Software
High
I sent this document to programmers from my OneDrive account and enabled track changes. Two people have said they can't make any edits. I'm not sure why. link Can you figure out what the problem is? Thanks!
Requested By: Andrea L. (LEADERSHIP)
Opened: Jan 14, 2026 11:22 AM • Updated: Jan 13, 2026 8:48 AM
[#10593] Preventative Task : IDPA 2
I.T. SUPPORT / Software
Low
IDPA 2 :Valid until Nov 1, 2025
Requested By: N/A (INFORMATION TECHNOLOGY)
Opened: Oct 31, 2025 10:50 AM • Updated: Oct 1, 2025 12:01 PM
[#10350] Create a shareable color palette
I.T. SUPPORT / Software
Medium
I'm trying to figure out how to share our branded color theme with staff using my Mac version of Microsoft Word. Not sure where the files are stored and how to instruct staff to install them. Can you help?
Requested By: Andrea L. (LEADERSHIP)
Opened: Aug 27, 2025 6:30 PM • Updated: Aug 27, 2025 1:50 PM
[#4188] AMX time is wrong
I.T. SUPPORT / Software
Low
The time on the AMX panels in the meeting rooms is wrong.
Requested By: Ed M. (DIGITAL SERVICES - TECH LEARNING)
Opened: Feb 28, 2022 11:58 AM • Updated: Feb 28, 2022 11:58 AM